To find your dog's size, the best way to avoid mistakes is to measure their neck with a tape measure and check which range they fall into on our Size Guide . This would be their size. Another option is to measure the collar they're currently using. Measure from the clasp (included) to the hole where it fastens. If it's an adjustable collar, measure the full length of the collar.

In that case, you can use the examples in the Size Guide as a guide. Although it only shows a small representation, you can also contact us via chat or email at info@ladrangaucho.com , and we'll help you find your size. Don't worry, because our exchange and return policy is very flexible; if you don't get it right, you can always exchange it. If it's a gift, you can purchase one of Ladran Gaucho's gift cards for any value you wish. This way, the lucky recipient can measure their neck and choose the product they like best from our website.

This will depend on the shipping option you selected at checkout. For more information, visit our shipping policy. If you'd like your order to arrive as soon as possible, you can receive it the next day before 2:00 PM. Important: The shipping promise is calculated on business days, provided the purchase was made on a business day before 6:00 PM. Otherwise, the delivery date will be calculated from the next business day after the purchase. For international or non-mainland shipments, please visit our shipping and returns page. *Deliveries made on Fridays may have a delayed delivery date.

Orders will be delivered in special boxes designed to ensure you receive them in the best possible condition. This packaging is also perfect for gift wrapping.

Items purchased at ladrangaucho.com can be exchanged for another size or color as long as they are in perfect condition and we have stock in our warehouse. To request an exchange, please email us at info@ladrangaucho.com , including your order number or name and the product and size you wish to exchange. The products must be in perfect condition. To process the exchange, we will send the new product to your home with mandatory return shipping. This means the delivery person will ask you for the returned item so they can deliver the new one to you and return it to our warehouse.

Once you've placed your order, you'll receive a confirmation email. We recommend checking your "Spam" or "Junk" folder; it's possible it arrived there. If you mark us as a secure email address, you'll receive all other emails regarding your order in your inbox as normal. If you don't receive it, please contact us at info@ladrangaucho.com . Once the order leaves our facilities, you'll receive an SMS with a tracking number from the shipping company responsible for the delivery.

– Credit/Debit Card: You can use most credit cards (Visa, Visa Electron, MasterCard, etc.) to pay for your order. We take security very seriously, so your information will be safe with us. All credit or debit card holders are subject to validation and authorization by both us and the card issuer to maintain security and prevent fraud. We remind you that you should not provide your card details via email, fax, or social media. If the payment method chosen by the user is a credit or debit card, the charge will be made online, i.e., in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the information provided is correct.

– BIZUM Bizum is a mobile app that allows payments and collections between individuals, for cases where intermediaries don't have cash and without needing to know the bank account number of the payment recipient.

At Ladran Gaucho, we have points of sale around the world. If you own a business and want to sell our products, you can do so by purchasing wholesale from us as an Official Ladran Gaucho Distributor. You can register here: https://distri.ladrangaucho.com/. For more information, email us at distri@ladrangaucho.com and provide your phone number so we can call you, discuss the distribution terms, and send you the catalog with distributor prices.

For all social media related issues, please contact us via direct message on the corresponding social media platform or email us at info@ladrangaucho.com .

You can send us your questions or comments through the contact form available on our website, through the chat found on the website, or by sending an email to info@ladrangaucho.com .

If you order one of our complete beds (cover + filling), you will receive:

• A cover for the bed.
• Two short side fillings for the bed (25x55cm for small beds and 30x70cm for large beds).
• Two long side fillings for the bed (25x70cm for small beds and 30x85cm for large beds).
• A cover for the cushion.
• A cushion filling (50x60cm for small ones and 65x80cm for large ones).

INSTRUCTIONS FOR ASSEMBLING THE BEDS:

1. Place the cushion filling inside its corresponding cover and close the zipper. Your pet's resting cushion is now ready.
2. Open the bed cover and turn it inside out, so that the zipper is on the outside.
3. Open the zipper and insert the side inserts (2 short and 2 long). Close the zipper.
4. Turn the bed over so that the zipper is on the inside and the Ladran Gaucho logo is on the outside.
5. Place the cushion on top and… that's it!

Remember, we have two sizes for beds: large and small. If you want to change the pattern, you can purchase another cover separately without having to buy the fillings again.

On our YouTube channel you can find a video on how to assemble the beds: https://www.youtube.com/shorts/BzbfPtUqOvE

And also on our Instagram: https://www.instagram.com/p/C7WpOKCNK4Y/