-  Shipping and Returns

Shipping

How much does domestic shipping cost me?

PENINSULAR SHIPMENTS
Rates Price How much does the shipping cost in Spain?
Economy 4,29€ Three working days maximum
GLS 24h 4,99€ Delivery the next working day
GLS 14h 5,49€ Delivery the next working day before 14:00h
FREE SHIPPING FROM € 100

 

SHIPMENTS TO THE BALEARIC ISLANDS
Rates Price How long does it take to arrive?
Economy 6,49€ Three working days maximum
GLS 24h 9,99€ Delivery the next working day

 

Thank you very much.

SHIPMENTS TO THE CANARY ISLANDS
Rates Prices How long does it take to arrive?
Canary standard 10€ Products with destination to the Canary Islands are exempt from VAT. It will be the recipient who will have to pay the local tax (IGIC) in case it is necessary. For shipments to the Canary Islands, please make the purchase in the usual way and indicate your ID number in the corresponding box. If you have any questions you can write to us at info@ladrangaucho.com . Thank you.

How much does international shipping cost?

PORTUGAL SHIPPING
Rates Prices How long does it take to arrive?
GLS 24h 5,99€ Entrega no proximo dia de trabalho – next business day delivery

 

INTERNATIONAL SHIPMENTS
Countries Prices
Albania 31,70€
Germany 9,99€
Austria 10,50€
Belgium 10,50€
Bosnia Herzegovina 31,70€
Bulgaria 18,40€
Croatia 18,40€
Denmark 10,50€
Slovakia 12,20€
Slovenia 12,20€
Estonia 18,40€
Finland 18,40€
France 9,99€
Corsica 24,40€
Greece 19,60€
Hungary 18,40€
Ireland 18,40€
Iceland 31,70€
Italy 9,99€
Kosovo 31,70€
Latvia 18,40€
Lithuania 18,40€
Montenegro 31,70€
Netherlands 9,99€
Poland 11,50€
UK 10,99€
Czech Republic 10,50€
Macedonia 31,70€
Romania 18,40€
Serbia 26,90€

 

SHIPPING TO NORTH AMERICA, CENTRAL AMERICA AND SOUTH AMERICA
Rates Price How long does it take to arrive?
GLS 19€
*Shipments to Central America and South America may have customs charges at the time of delivery

Where can I receive my order?

You can receive your order at the delivery address you provide.

What can I do if my order is delayed?

If your order has not arrived and the indicated time limit has expired, please write us an email to info@ladrangaucho.com

* All shipping conditions apply from the day of purchase as long as it is before 19:00h.

Returns

Can I change my items?

Items bought on ladrangaucho.com can be exchanged for another size or colour as long as they are in perfect condition and we have stock in our warehouse.

If you want to change an item you have to write us an email indicating your order number and the product you want to change to info@ladrangaucho.com .

What is the maximum time to do the exchange or return?

The exchange or return period is 15 days from the date of delivery.

What should I do to give the item back?

You can request a return through an email to info@ladrangaucho.com explaining the reasons for the return. The products must be in perfect condition and present their corresponding packaging.

After verifying all, we will send a carrier to pick up your package within 24 hours (whenever possible). In order to arrange the pick-up, the transport company will contact you. If for any reason the proposed date does not work for you, you can contact them to change it.

Do I have to pay something for my return?

Returns for defects or incorrect goods are always free of charge. In all other cases, the costs of the transport company shall be paid by the customer

How will I receive my refund?

Once the return has been approved, you will receive the amount in the same way you made your payment.

When will I receive my refund?

Once the return has been approved (the items must be in perfect condition, have the labels and packaging), you will receive a confirmation e-mail indicating that the amount will be refunded to your account in a few days.

Remember that the credit card payment always depends on your bank.

La historia de Ladran Gaucho nace del amor, vocación y dedicación durante toda una vida hacia los perros unido al afán por hacer del mundo un lugar mejor.
Con estas dos premisas diseñamos un producto para mascotas original y que apoyara la artesanía local adaptándolo a la “moda animal”. De este modo estábamos creando un producto inexistente en el mercado, que pudiera tener demanda y, a la par, apoyando la artesanía y a las personas que se dedican a ello; normalmente personas desfavorecidas.
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