-  Purchase terms

Availability of the products

All orders are subject to the availability of the product that will be indicated in most cases on the page itself. If there is a stock break or some other problem related to the impossibility of supplying the order, the company undertakes to communicate the non-availability of the product within 48 hours, and reserves the right to provide information about a solution. By virtue of the future availability of the product, proposal of an alternative product of quality and value equal to or greater than the one requested or by providing a promotion code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

We reserve the right to withdraw any product from the Electronic Store at any time and / or to remove or modify any material or content from it. We will not be liable to you or to any third party for removing any product, removing or modifying any material or content on the website.

Price

The price of the products will be the one stipulated at all times in our Shop Online. The prices on the website include VAT, but exclude shipping costs. Prices may change at any time, but possible changes will not affect orders for which we have already sent you a Shipping Confirmation.

Delivery

The Seller, except in extraordinary circumstances, will send the order for the product (s) listed in the Shipping Confirmation before the delivery date that appears in the Shipping Confirmation or, if no delivery date is specified , within 30 days from the date of the shipment confirmation. The delay may be due to, among others, the following reasons:

– Personalization of the products; – Specialized articles; – unforeseen circumstances; or – Delivery area;

If for any reason we are unable to meet the delivery date, for reasons other than the lack of availability of the product, we will inform you of this circumstance and we will give you the option to proceed with the purchase by setting a new delivery date or cancel the order. with the full refund of the price paid.

Impossibility of delivery

If for reasons attributable to the buyer (eg absence of the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to offer you the appropriate information so that proceed to the collection of the order.

Returns

To return an order, it must be informed and approved by the customer service department and the quality department.

To return a product, it must be in its same packaging, as you received it and in perfect condition.

LADRAN GAUCHO SL offers the possibility of collecting the return at your home, at the cost of the customer or consumer. Once the product is received, our quality department will check and corroborate the reason for its return.

For more information, you can enter the section of shipments and returns.

Payment Methods

Payments will be accepted through BIZUM, POS and Amazon Pay. The company reserves the right to take the customer’s card details to place an order, and undertakes not to make any use of them that could harm the customer. On the LADRAN GAUCHO SL website, the use of the SSL certificate is specified, verifying that it is a secure purchase page.

Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes that are applicable to said territories will be applied.

Transfer of risk and ownership

The risks of the Products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if it takes place at a later time. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the product / s have been “delivered” at the time of signing the receipt of the same at the agreed delivery address.

Right to cancel

In general and in application of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and Users have the right to withdraw from purchases made remotely, except for those products referred to by virtue of the provisions of article 102 of the aforementioned regulation. To this end, the Seller establishes a maximum period of 7 days to exercise the aforementioned withdrawal rights. Notwithstanding the foregoing, when you acquire sound or video recordings, discs and computer programs, you may exercise your right of withdrawal as long as they retain their warranty seal and have not been tampered with. For the exercise of the aforementioned right, you must send us the product duly packaged together with the DOCUMENT OF DISMISSAL1 that is available to you in the Electronic Store. The expenses incurred for the return of the product will be assumed by you.

Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

– We guarantee that each of the transactions made in Nombre Tienda https://ladrangaucho.com/ is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. Shop Name https://ladrangaucho.com/ uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you transmit to us travels encrypted through the network. (If you want to know more, visit our Secure Payment section)

– Likewise, the data on your credit card are not registered in any database but go directly to the Bank’s POS (Point of Sale Terminal).

– In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD in our store.

– In the event that your card is not attached to this payment system, Nombre Tienda https://ladrangaucho.com/ will only accept payment with a VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability.

– In both cases, when paying with a VISA or MASTERCARD, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of the your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.

Important: Credit card fraud is a crime, and Nombre Tienda https://ladrangaucho.com/ will take legal action against anyone who carries out a fraudulent transaction in our online store.

Written communications

Applicable regulations require that part of the information or communications we send you be in writing. By using this Shop Online, you agree that we may exchange electronic communications. We will contact you by email or provide you with information by posting notices in the Electronic Store. For contractual purposes, you accept that all contracts, notifications, information and other communications that we communicate to you by the aforementioned means, comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Guarantee of products for lack of conformity

The responsibility of the Shop Online for lack of conformity of the product will be governed by the provisions of the 114 and following of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users.

Our right to modify these conditions

We have the right to review and modify these conditions at any time. You will be subject to conditions in force at the time you place each order.

Minimum age for purchase

The minimum age for a transaction in our online shop is from the age of 18.

La historia de Ladran Gaucho nace del amor, vocación y dedicación durante toda una vida hacia los perros unido al afán por hacer del mundo un lugar mejor.
Con estas dos premisas diseñamos un producto para mascotas original y que apoyara la artesanía local adaptándolo a la “moda animal”. De este modo estábamos creando un producto inexistente en el mercado, que pudiera tener demanda y, a la par, apoyando la artesanía y a las personas que se dedican a ello; normalmente personas desfavorecidas.
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