FREQUENTLY ASKED QUESTIONS (FAQ’s)
How do I know my dog's size?
To know your dog’s size, the best way to avoid mistakes is to measure his neck and check his size in our Size guide that would be his size. Another option is to measure the collar you are using at the moment, you have to measure from the clasp (included) to the hole where you buckle it, if it is an adjustable collar measure the full length of the collar.
If I can't measure because the dog is not with me or the product is for a gift. How do I do this?
How long will my order take to arrive?
For peninsular deliveries in Spanish territory, you can receive your order the day after the purchase before 14:00h. It will depend on the type of shipment you have chosen when making the purchase. Important: the delivery promise is always calculated on working days and as long as the purchase has been made on a working day before 19:00h. otherwise it will be counted from the next working day after the purchase. For more information visit our shipping policy.
How is the packaging?
How do I request an exchange or return?
How do I know if I have placed my order correctly online?
Which are the payment methods?
You can use most major credit cards (Visa, Visa Electron, MasterCard…) to pay for your order. We take security very seriously, so your details will be safe with us. All credit or debit card holders are subject to validation and authorisation by both us and the card issuer, in order to maintain security and prevent fraud, and we remind you not to provide your card details via email, fax or social media.
In the event that the payment method chosen by the user is a credit or debit card, the charge will be made online, i.e. in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided are correct.
Bizum is a mobile application that allows payments and collections to be made between individuals, for cases in which intermediaries do not have cash and without the need to know the bank account number of the recipient of the payment.
I have a shop and I want to sell Ladran Gaucho, how can I do it?
At Ladran Gaucho we have sales points in different parts of the world. If you have a business and want to sell our products you can do it by wholesaling our products as an Official Distributor of Ladran Gaucho. You can enter here to register: https://distri.ladrangaucho.com/. For more information send us an email to email@example.com and give us your phone number so we can call you, talk about the distribution conditions and send you the catalogue with the distributor prices.
Do you collaborate on Social Media?
For all matters related to social media, please contact us by direct message through the corresponding social media channel or send us an email to firstname.lastname@example.org .
How can I contact Ladran Gaucho?
You can send us your questions or comments through the contact form available on our website, through the chat you can find on the website or sending an email to email@example.com .